Retail Warranty

Retail Warranty


THIS RETAIL WARRANTY AGAINST DEFECTS IS GIVEN BY
Precision Blinds PTY LTD (ABN 22 618 536 520)
Business address: 68 Sellars St, Watsonia North Vic 3087 
Telephone number: 0409 746 307 or 0409 450 345
Email: precisionblinds1@gmail.com
Website: www.precisionblinds.net.au
TO WHAT PRODUCTS DOES THIS WARRANTY AGAINST DEFECTS APPLY?

This warranty covers all products supplied and installed by Precision Blinds Pty Ltd.

TO WHOM DO WE GIVE THIS WARRANTY?
We give this warranty to the purchaser of the goods and products sold by Precision Blinds Pty Ltd.
THIS WARRANTY IS IN ADDITION TO OTHER LEGAL RIGHTS YOU HAVE UNDER THE LAW
The benefits to you given by this warranty are in addition to other rights and remedies you have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
WHAT WE PROMISE TO DO (AND HOW WE HONOUR THIS WARRANTY)
We will either repair our goods or replace our goods with new goods, at our option, If:
The goods have a defect in the materials or workmanship, or the goods fail to operate as intended; and
You make a claim under this warranty as provided below, within the time periods set out below.

WHAT THIS WARRANTY DOES NOT COVER
For the purposes of this warranty, “defect” does not include (and we will not replace or repair products suffering from) damage caused by:
Normal wear and tear
Abuse, misuse, or accident;
Exposure to the elements (e.g. sun damage), or discolouration over time;
Exposure to high humidity (resulting in mould & mildew or warping) – e.g. kitchens, bathrooms and natural variations in grain, colour and texture for timber venetian blinds and other timber products;
Extreme weather events or other acts of God; or
Modifications made by any person other than a representative of Precision Blinds Pty Ltd or caused by use or installation that is not in compliance with the installation instructions provided with the product, or otherwise provided by Precision Blinds Pty Ltd.
This warranty does not cover the cost of removal of the warranted goods or installation of the repaired or replaced goods. However, we will meet those costs if the goods breach any of the guarantees applicable under the Australian Consumer Law referred to above and nothing in this document restricts, excludes or modifies those guarantees or any other rights you may have under the Australian Consumer Law.

THE PERIOD IN WHICH THIS WARRANTY APPLIES
This warranty applies to defects which appear and which you notify us (following the procedure below) of within two (2) years from the date of installation of the goods except for:
The shutter hardware has a warranty period of five (5) years from date of installation; and
Clear PVC has a warranty period of one (1) year from the date of installation.
PROCEDURE TO MAKE CLAIM UNDER THIS WARRANTY
If a defect appears in the goods with in the period specified above, to make a claim under this warranty you must, before the warranty period (see above) expires and at your cost:
Submit details of your claim to, in the first instance, to Precision Blinds Pty Ltd on the details given above. Either in writing, phone or email.
Your name address and phone number
What you consider to be the defect and the circumstances in which the defect appeared and that you wish to claim under this warranty; and
Proof of your purchase of the products and details of the date of installation.
We will then arrange for the goods to be inspected and determine whether they are defective and if, acting reasonably, we agree they are defective we will (at our option) either repair the goods, or replace the goods with new goods. A call out fee will be charged if from our inspection the defect is not covered by the warranty, Internal blinds call out fee is $60 and external blinds call out fee is $90. If the damage is not covered by warranty we will provide a quote to carry out the repairs or replace the goods.
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